Shipping & Returns
Shipping Policy
At Velatho Sport, we are committed to providing a smooth and reliable delivery experience for every order.
Once your order has been processed and shipped, you will receive tracking information whenever available.
Please ensure that your shipping address and contact information are correct when placing your order.
Delivery times may vary depending on the destination, carrier, customs procedures, and other circumstances outside our control.
If you have any questions regarding your order or shipment, please contact our Customer Care team.
Return & Exchange Policy
We want you to be satisfied with your purchase.
If you wish to return an eligible product, please contact our Customer Care team with your order number and reason for the return.
Products must be returned in their original condition and packaging where possible.
Eligible refunds will be issued to the original payment method after the returned product has been received and inspected.
If you receive a damaged, defective, or incorrect item, please contact us with your order number and photos of the product so we can assist you.
For exchanges, please contact our Customer Care team before returning your item so we can provide the appropriate instructions.
Nothing in this policy affects any mandatory consumer rights applicable under Finnish or European Union law.